Privacy Policy

1. Who we are

Cousins Steel International (Pty) Ltd (“CSI”, “we”, “us”) is a structural steel design, fabrication and erection company based in KwaZulu-Natal, South Africa. This policy explains how we handle personal information collected through this website, in accordance with the Protection of Personal Information Act, 2013 (POPIA).

2. Information we collect

When you submit our enquiry form, we collect your name, email address, company name, project type and the contents of your message.

We also collect standard, anonymised website usage statistics (pages visited, approximate region, device type) to help us understand how the site is used. This data does not identify you personally.

3. How we use your information

We use the details you provide to respond to your enquiry, prepare quotations, and communicate with you about your project.

We may occasionally follow up on past enquiries. We do not send bulk marketing email, and we do not sell or rent your personal information to anyone.

4. Sharing of information

Your information is only accessible to the CSI team members handling your enquiry. We may share it with trusted service providers who operate our website and email systems, solely for that purpose and under appropriate safeguards.

We will disclose information where required by law or to protect our legal rights.

5. Data retention and security

Enquiry records are kept only as long as needed to service your project and meet our legal and accounting obligations, after which they are securely deleted.

We apply reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access.

6. Your rights

Under POPIA you may request access to the personal information we hold about you, ask us to correct or delete it, or object to its processing.

To exercise any of these rights, contact us at sales@cousinssteel.co.za or +27 31 309 4444.

7. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.

8. Contact us

Cousins Steel International (Pty) Ltd · KwaZulu-Natal, South Africa

Email: sales@cousinssteel.co.za · Phone: +27 31 309 4444